Thread Subject: Pressing next in the Act.Overview window produces java error

Hi, I just bought and installed the student version of MATLAB in order to try some exercises for a test this week.
I installed the software R2008b on the c-drive on a English version of Windows XP.
As far as I can tell the latest version of Java is installed (becuase this is updated automatically).

However, when starting the program, the activation overview windows produces the following error after 'Connecting to The Mathworks'.

Any one any idea why this is happening ?

I have Norton 2008 installed but I have full access to the activate_matlab.exe executable program. I even tried to disable Norton for a couple of minutes.
But this does not make any difference.

Any help would be GREATLY appriciated. I need to have it up and running as soon as possible !!



------ [ the error log file ]----------------------------------------------

(nov 16, 2008 14:42:24)THE ACTIVATOR IS STARTING UP.
(nov 16, 2008 14:42:29)java.lang.RuntimeException: java.lang.NullPointerException
org.apache.axis.message.SOAPFaultBuilder.createFault(SOAPFaultBuilder.java:222)
org.apache.axis.message.SOAPFaultBuilder.endElement(SOAPFaultBuilder.java:129)
org.apache.axis.encoding.DeserializationContext.endElement(DeserializationContext.java:1087)
org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source)
org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanEndElement(Unknown Source)
org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source)
org.apache.axis.encoding.DeserializationContext.parse(DeserializationContext.java:227)
org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:696)
org.apache.axis.Message.getSOAPEnvelope(Message.java:435)
org.apache.axis.handlers.soap.MustUnderstandChecker.invoke(MustUnderstandChecker.java:62)
org.apache.axis.client.AxisClient.invoke(AxisClient.java:206)
org.apache.axis.client.Call.invokeEngine(Call.java:2784)
org.apache.axis.client.Call.invoke(Call.java:2767)
org.apache.axis.client.Call.invoke(Call.java:2443)
org.apache.axis.client.Call.invoke(Call.java:2366)
org.apache.axis.client.Call.invoke(Call.java:1812)
com.mathworks.mlwebservices.svact.StudentVersionActivationServiceSoapBindingStub.getLists(StudentVersionActivationServiceSoapBindingStub.java:510)
com.mathworks.activation.StudentActivationServiceWrapper$ListsTask.run(StudentActivationServiceWrapper.java:505)
java.util.TimerThread.mainLoop(Unknown Source)
java.util.TimerThread.run(Unknown Source)

(nov 16, 2008 14:42:32)There was an unexpected exception:

java.lang.RuntimeException: java.lang.NullPointerException

See the log file (C:\DOCUME~1\Erik\LOCALS~1\Temp\TMW_svact.log) for more details.
(nov 16, 2008 14:42:37)Your installation is not activated. You will not be able to run MATLAB. Are you sure you want to cancel?
(nov 16, 2008 14:42:37)The user has exited the Activator before activation was completed.
(nov 16, 2008 14:42:37)THE ACTIVATOR IS EXITING WITH A STATUS OF 0

I'm in the same precise situation, just bought student version of matlab 2008b but I'm unable to activate & use it because of this java.lang.nullpointerexception error while 'Connecting to The Mathworks'.
I'm on Windows Vista x64 SP1, everything is kept updated (Java is v. 6 u7).

"Kevin De Laet" <kevin.dl@REMOVEskynetTHIS.be> wrote in message <gfp92u$q5l$1@fred.mathworks.com>...
> Hi, I just bought and installed the student version of MATLAB in order to try some exercises for a test this week.
> I installed the software R2008b on the c-drive on a English version of Windows XP.
> As far as I can tell the latest version of Java is installed (becuase this is updated automatically).
>
> However, when starting the program, the activation overview windows produces the following error after 'Connecting to The Mathworks'.
>
> Any one any idea why this is happening ?
>
> I have Norton 2008 installed but I have full access to the activate_matlab.exe executable program. I even tried to disable Norton for a couple of minutes.
> But this does not make any difference.
>
> Any help would be GREATLY appriciated. I need to have it up and running as soon as possible !!
>
>
>
> ------ [ the error log file ]----------------------------------------------
>
> (nov 16, 2008 14:42:24)THE ACTIVATOR IS STARTING UP.
> (nov 16, 2008 14:42:29)java.lang.RuntimeException: java.lang.NullPointerException
> org.apache.axis.message.SOAPFaultBuilder.createFault(SOAPFaultBuilder.java:222)
> org.apache.axis.message.SOAPFaultBuilder.endElement(SOAPFaultBuilder.java:129)
> org.apache.axis.encoding.DeserializationContext.endElement(DeserializationContext.java:1087)
> org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source)
> org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanEndElement(Unknown Source)
> org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
> org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
> org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
> org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
> org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
> org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
> org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
> org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source)
> org.apache.axis.encoding.DeserializationContext.parse(DeserializationContext.java:227)
> org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:696)
> org.apache.axis.Message.getSOAPEnvelope(Message.java:435)
> org.apache.axis.handlers.soap.MustUnderstandChecker.invoke(MustUnderstandChecker.java:62)
> org.apache.axis.client.AxisClient.invoke(AxisClient.java:206)
> org.apache.axis.client.Call.invokeEngine(Call.java:2784)
> org.apache.axis.client.Call.invoke(Call.java:2767)
> org.apache.axis.client.Call.invoke(Call.java:2443)
> org.apache.axis.client.Call.invoke(Call.java:2366)
> org.apache.axis.client.Call.invoke(Call.java:1812)
> com.mathworks.mlwebservices.svact.StudentVersionActivationServiceSoapBindingStub.getLists(StudentVersionActivationServiceSoapBindingStub.java:510)
> com.mathworks.activation.StudentActivationServiceWrapper$ListsTask.run(StudentActivationServiceWrapper.java:505)
> java.util.TimerThread.mainLoop(Unknown Source)
> java.util.TimerThread.run(Unknown Source)
>
> (nov 16, 2008 14:42:32)There was an unexpected exception:
>
> java.lang.RuntimeException: java.lang.NullPointerException
>
> See the log file (C:\DOCUME~1\Erik\LOCALS~1\Temp\TMW_svact.log) for more details.
> (nov 16, 2008 14:42:37)Your installation is not activated. You will not be able to run MATLAB. Are you sure you want to cancel?
> (nov 16, 2008 14:42:37)The user has exited the Activator before activation was completed.
> (nov 16, 2008 14:42:37)THE ACTIVATOR IS EXITING WITH A STATUS OF 0
>

"Stefano " <stesinigardi@hotmail.com> wrote in message
news:gfu445$su5$1@fred.mathworks.com...
> I'm in the same precise situation, just bought student version of matlab
> 2008b but I'm unable to activate & use it because of this
> java.lang.nullpointerexception error while 'Connecting to The Mathworks'.
> I'm on Windows Vista x64 SP1, everything is kept updated (Java is v. 6
> u7).
>
> "Kevin De Laet" <kevin.dl@REMOVEskynetTHIS.be> wrote in message
> <gfp92u$q5l$1@fred.mathworks.com>...
>> Hi, I just bought and installed the student version of MATLAB in order to
>> try some exercises for a test this week.
>> I installed the software R2008b on the c-drive on a English version of
>> Windows XP.
>> As far as I can tell the latest version of Java is installed (becuase
>> this is updated automatically).

Kevin, Stefano,

That error doesn't look familiar to me, and I wasn't able to find anything
that looked related in a quick search of the support website. I recommend
you contact Technical Support so that they can investigate why activation's
not working on your systems. Support is available for Student Version
activation, installation, and bug-related problems; this sounds like it
falls into two of those three categories.

--
Steve Lord
slord@mathworks.com

thank you Steve, in fact I wrote both here and to the Technical Support.
When I will get a reply I will post it here!

"Steven Lord" <slord@mathworks.com> wrote in message <gfuin7$568$1@fred.mathworks.com>...
>
> "Stefano " <stesinigardi@hotmail.com> wrote in message
> news:gfu445$su5$1@fred.mathworks.com...
> > I'm in the same precise situation, just bought student version of matlab
> > 2008b but I'm unable to activate & use it because of this
> > java.lang.nullpointerexception error while 'Connecting to The Mathworks'.
> > I'm on Windows Vista x64 SP1, everything is kept updated (Java is v. 6
> > u7).
> >
> > "Kevin De Laet" <kevin.dl@REMOVEskynetTHIS.be> wrote in message
> > <gfp92u$q5l$1@fred.mathworks.com>...
> >> Hi, I just bought and installed the student version of MATLAB in order to
> >> try some exercises for a test this week.
> >> I installed the software R2008b on the c-drive on a English version of
> >> Windows XP.
> >> As far as I can tell the latest version of Java is installed (becuase
> >> this is updated automatically).
>
> Kevin, Stefano,
>
> That error doesn't look familiar to me, and I wasn't able to find anything
> that looked related in a quick search of the support website. I recommend
> you contact Technical Support so that they can investigate why activation's
> not working on your systems. Support is available for Student Version
> activation, installation, and bug-related problems; this sounds like it
> falls into two of those three categories.
>
> --
> Steve Lord
> slord@mathworks.com
>

I had the same problem. And i think i have solved it so far...

The problem has something to do with the Windows idiom. I am using spanish and maybe you are using other non-english language.

I solved it changing my regional configuration to english (United States). You can change it in ControlPanel->Regional and idiom configuration->Format and standar. You only have to change it to english (United States). that solved my problem with nullpointer.

I hope it works...


"Kevin De Laet" <kevin.dl@REMOVEskynetTHIS.be> wrote in message <gfp92u$q5l$1@fred.mathworks.com>...
> Hi, I just bought and installed the student version of MATLAB in order to try some exercises for a test this week.
> I installed the software R2008b on the c-drive on a English version of Windows XP.
> As far as I can tell the latest version of Java is installed (becuase this is updated automatically).
>
> However, when starting the program, the activation overview windows produces the following error after 'Connecting to The Mathworks'.
>
> Any one any idea why this is happening ?
>
> I have Norton 2008 installed but I have full access to the activate_matlab.exe executable program. I even tried to disable Norton for a couple of minutes.
> But this does not make any difference.
>
> Any help would be GREATLY appriciated. I need to have it up and running as soon as possible !!
>
>
>
> ------ [ the error log file ]----------------------------------------------
>
> (nov 16, 2008 14:42:24)THE ACTIVATOR IS STARTING UP.
> (nov 16, 2008 14:42:29)java.lang.RuntimeException: java.lang.NullPointerException
> org.apache.axis.message.SOAPFaultBuilder.createFault(SOAPFaultBuilder.java:222)
> org.apache.axis.message.SOAPFaultBuilder.endElement(SOAPFaultBuilder.java:129)
> org.apache.axis.encoding.DeserializationContext.endElement(DeserializationContext.java:1087)
> org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source)
> org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanEndElement(Unknown Source)
> org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
> org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
> org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
> org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
> org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
> org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
> org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
> org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source)
> org.apache.axis.encoding.DeserializationContext.parse(DeserializationContext.java:227)
> org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:696)
> org.apache.axis.Message.getSOAPEnvelope(Message.java:435)
> org.apache.axis.handlers.soap.MustUnderstandChecker.invoke(MustUnderstandChecker.java:62)
> org.apache.axis.client.AxisClient.invoke(AxisClient.java:206)
> org.apache.axis.client.Call.invokeEngine(Call.java:2784)
> org.apache.axis.client.Call.invoke(Call.java:2767)
> org.apache.axis.client.Call.invoke(Call.java:2443)
> org.apache.axis.client.Call.invoke(Call.java:2366)
> org.apache.axis.client.Call.invoke(Call.java:1812)
> com.mathworks.mlwebservices.svact.StudentVersionActivationServiceSoapBindingStub.getLists(StudentVersionActivationServiceSoapBindingStub.java:510)
> com.mathworks.activation.StudentActivationServiceWrapper$ListsTask.run(StudentActivationServiceWrapper.java:505)
> java.util.TimerThread.mainLoop(Unknown Source)
> java.util.TimerThread.run(Unknown Source)
>
> (nov 16, 2008 14:42:32)There was an unexpected exception:
>
> java.lang.RuntimeException: java.lang.NullPointerException
>
> See the log file (C:\DOCUME~1\Erik\LOCALS~1\Temp\TMW_svact.log) for more details.
> (nov 16, 2008 14:42:37)Your installation is not activated. You will not be able to run MATLAB. Are you sure you want to cancel?
> (nov 16, 2008 14:42:37)The user has exited the Activator before activation was completed.
> (nov 16, 2008 14:42:37)THE ACTIVATOR IS EXITING WITH A STATUS OF 0
>

Thanks a lot Alberto. I'm italian and changing regional configuration to English (USA) did the trick.
Thank you and have a great day,
     Stefano

"Alberto Moratillla" <4lberto@gmail.com> wrote in message <gfvm41$4to$1@fred.mathworks.com>...
> I had the same problem. And i think i have solved it so far...
>
> The problem has something to do with the Windows idiom. I am using spanish and maybe you are using other non-english language.
>
> I solved it changing my regional configuration to english (United States). You can change it in ControlPanel->Regional and idiom configuration->Format and standar. You only have to change it to english (United States). that solved my problem with nullpointer.
>
> I hope it works...

I contacted support but got no reply for this problem.
However, I finally managed to perform the verification process by requesting a license file from the site (active software link in you personal profile options).

There too was an error : you must enter a Machine id, but the popup text as how to find this Machine id is wrong.
For a windows PC: enter vol c: at a command prompt. and anter the 8 hex digits which are than displayed in the Machine id preceeded with a 'DISK_SERIAL_NUM=' prefix.
Example :
DISK_SERIAL_NUM=1236-f8f0

Don't forget the DISK_SERIAL_NUM= prefix or it won't work !

Thanks for all who replied.



"Stefano " <stesinigardi@hotmail.com> wrote in message <gg0joa$e45$1@fred.mathworks.com>...
> Thanks a lot Alberto. I'm italian and changing regional configuration to English (USA) did the trick.
> Thank you and have a great day,
> Stefano
>
> "Alberto Moratillla" <4lberto@gmail.com> wrote in message <gfvm41$4to$1@fred.mathworks.com>...
> > I had the same problem. And i think i have solved it so far...
> >
> > The problem has something to do with the Windows idiom. I am using spanish and maybe you are using other non-english language.
> >
> > I solved it changing my regional configuration to english (United States). You can change it in ControlPanel->Regional and idiom configuration->Format and standar. You only have to change it to english (United States). that solved my problem with nullpointer.
> >
> > I hope it works...